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Privacy & Cookie Policy

This privacy and cookies policy (“Privacy Policy”) applies to your personal data that AI Dial Tone Trading LLC and its subsidiaries and affiliates located worldwide (collectively “Sama X”, “we”, “our” or “us”) process when you interact with us through our website [https://www.samax.com/] (the “Site“) and our services (the “Services“). It also details your rights regarding your personal data.

By using our Site and Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, you may still browse the Site but will be unable to place orders or access certain features of our Services.

1. Who This Policy Applies To

This Privacy Policy applies to:

  • Clients who place orders on our Site;
  • Users who participate in promotions or subscribe for updates;
  • Individuals who communicate with us;
  • Business partners, including suppliers, service providers, and intermediaries.

2. When We Collect Your Data

We will collect any personal data that you provide to us when you:

  • Communicate with us or make an enquiry about our Site, products and Services via email, telephone, post or via our websites or social media channels;
  • Subscribe to our mailing lists and newsletters via our websites;
  • As a client, ask us to provide services to you (or you work for someone who we provide services to); and
  • As a supplier, provide goods or services to us (or you work for someone who supplies goods or services to us).

3. Data We May Collect

We will collect the personal data you provide us with such as:

  • Your name
  • Your age
  • Your date of birth
  • Your phone number
  • Your residential address

We may also collect personal data when you use our Site and related Services such as:

  • Your visit frequency, feedback, and marketing preferences.
  • Records of interactions, including customer support inquiries and complaints.
  • Data on how you use our Site, including purchase history and engagement with promotions.
  • IP address, device type, browser details, time zone, and location.

4. How We Use Your Data

We process your personal data for the following purposes:

  • Providing and improving our Services, including fulfilling orders and customer support.
  • Marketing and communication, such as promotional emails and personalized offers.
  • Security and fraud prevention, to ensure the safety of our users and compliance with legal requirements.
  • Research and analytics, to understand user behavior and enhance our Services.

You have certain rights regarding your personal data, including:

  • Right to Information: Understanding how your data is used.
  • Right to Access: Requesting a copy of your data.
  • Right to Rectification: Correcting inaccurate or incomplete data.
  • Right to Deletion: Requesting the deletion of your data where applicable.
  • Right to Object: Opposing the processing of your data in certain cases.

To exercise your rights, contact us at [privacy@samax.com].

5. Why We Process Your Data

We process your data under the following legal basis:

  • Contractual Necessity: When fulfilling your orders or providing customer support.
  • Legitimate Interest: To improve our services, conduct market research, and enhance user experiences.
  • Marketing: For marketing communications provided we have your prior explicit consent and with giving you the option to withdraw it at any time.
  • Legal Obligation: To comply with regulatory requirements and law enforcement requests.

6. Data Sharing and Cross-Border Data Transfer

We may share your data within our group companies such as our subsidiaries, affiliates and related entities, or with our business partners, service providers, vendors, consultants, marketing partners on an as needed basis for the provision of the Services.

Your Data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required to comply with legal or contractual obligations, or to protect our rights.

As a global entity, we may store and process your data outside your country of residence. For that purpose, we use data center that are compliant with industry standard and with applicable data privacy law, we also make sure that your rights are preserved and that any processing is carried out lawfully.

7. Data Retention

We retain your data for as long as necessary to:

  • Fulfill contractual obligations;
  • Provide Services and comply with legal requirements;
  • Conduct business analytics and improve our offerings.

Data may be retained longer in cases where required by law, regulatory obligations, or dispute resolution.

8. Data Security

We implement security measures to protect your data against unauthorized access, loss, and misuse. However, while we strive to ensure security, no online transmission is 100% secure. You use our Site at your own risk.

9. Cookies

Cookies are help us to remember you, your browsing device, and how you use this Site. Cookies also help us in gaining insights into your interests, which helps us to improve your browsing experience and to provide you with essential services. They are stored locally on your device’s hard drive. We will only use the cookies with your consent. If you refuse, you may not be able to use certain features of the Site.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time. We encourage you to periodically review this page to stay informed about our data practices. Changes become effective upon posting on the Site.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: [privacy@samax.com]

By using our Site and Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: 10 April 2025